A collaborative filtering algorithm and evaluation metric that accurately model the user experience

Collaborative Filtering (CF) systems have been researched for over a decade as a tool to deal with information overload. At the heart of these systems are the algorithms which generate the predictions and recommendations.In this article we empirically demonstrate that two of the most acclaimed CF recommendation algorithms have flaws that result in a dramatically unacceptable user experience.In response, we introduce a new Belief Distribution Algorithm that overcomes these flaws and provides substantially richer user modeling. The Belief Distribution Algorithm retains the qualities of nearest-neighbor algorithms which have performed well in the past, yet produces predictions of belief distributions across rating values rather than a point rating value.In addition, we illustrate how the exclusive use of the mean absolute error metric has concealed these flaws for so long, and we propose the use of a modified Precision metric for more accurately evaluating the user experience.