How Can Customs Better Leverage Emerging AI Technologies for More Sustainable and Smarter Operations?

Technological innovation is happening at a faster pace than ever before, creating new opportunities as well as challenges for many industries. This research paper aims to contribute to the efforts deployed by many customs administrations to leverage artificial intelligence (AI)–driven technologies in order to support smarter operations and efficiency. It makes recommendations to identify the organisational processes that could benefit from AI and machine learning (ML)–based initiatives. The result of this paper is a set of practical frameworks coupled with technical, organisational and policy recommendations, which form a coherent business innovation kit to assist customs administrations to successfully start or scale their digital transformation journey.