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PURPOSE: The purpose of this paper is to offer a definition of performance measurement. DESIGN/METHODOLOGY/APPROACH: The paper describes performance measurement definitions in the context of organisational excellence. FINDINGS: It is shown that there is a clear relationship between performance measurement and organisational excellence. ORIGINALITY/VALUE: The paper outlines a definition offering a clear link between performance measurement and organisational excellence.
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Max Moullin (2007) studied this question.
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