The Mediating Role of Organizational Excellence Between Total Quality Management Practices and Sustainability: A Preliminary

Inconsistencies in the findings of past literature on the relationship between quality management practices and sustainable performance have provoked the essence of this study. This has prompted further evaluation of the effects of critical quality management variables to explain the relationships' nature better. Therefore, this study investigates the mediating effect of organizational excellence on the relationships between total quality management practices and sustainability performance. This study's quality management practices are human resources management, service design, information and analysis, continuous process improvement, benchmarking, quality assurance and management leadership, and their respective relationship with sustainable performance while being mediated by organizational excellence. The developed framework from this study can be employed by policy and decision-makers. Also, the managers aiming to achieve sustainability and excellence can consider the importance of this model when implementing any practice in the future.