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There has been a massive increase in the number0020of corona positive cases in India since March 2020. India becomes the second country in the world to have the highest corona positive cases. So, People are becoming more conscious of their health and safety during crisis time due to that the preference of the usage of digital payment will increase. To maintain social distancing and avoid having direct contact with a person while doing the monetary transaction, people are more inclined towards usage of more E-wallets, Digital Payment, and Mobile Banking application to reduce touch points which was absent in the case of cash or plastic money (Debit Card/ Credit Card). There has been an increase in awareness of the importance of using more E-wallets, Digital Payment, and Mobile Banking applications during lockdown among the people of India for their safety and easy transfer of money to remote places, which was a boon for them during the lockdown. Government also supporting and guiding the general public to do digital payment to stop the spread of covid-19 diseases. We have conducted the research study of customer preference towards E-wallets and digital payments application in the post covid-19 ERA. For this, we have collected primary data after finalizing the sample size of 308. Our main objective of the research is to study the impact of Covid-19 on use of E-wallets in India and to study factors affecting consumer preferences towards the adoption of E-wallets/ Digital Payment mobile applications during the Covid and Post-Covid-19 period.
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Pithadia et al. (2022) studied this question.
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