Briefing report evaluates consumer opinions on financial institutions, suggesting improvements for regulations.
Following the promulgation of the Financial Sector Regulation Act in 2017, the Financial Sector Conduct Authority (FSCA) has, in line with its expanded mandate, focused on developing guiding frameworks. Notable examples include the drafting of a Conduct Standard for Banks (No 3 of 2020), partnering with National Treasury in preparing and refining the second draft of the Conduct of Financial Institutions (CoFI) Bill (September 2020), and facilitating stakeholder engagements based on comments submitted on the bill.
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Human Sciences Research Council (2026) studied this question.
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