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The strategic integration of AI-powered supply chain and logistics management is fast becoming a linchpin for elevating organizational performance within small and medium-sized enterprises (SMEs). In a landscape where operational excellence, fiscal prudence, and customer-centricity are paramount, AI technology emerges as the catalyst for SMEs to reimagine their supply chain and logistics processes. By harnessing the formidable capabilities of artificial intelligence and internet of things (IoT)-enabled technologies, SMEs stand to reap substantial benefits across various dimensions of their operations, spanning precise demand forecasting, agile inventory management, efficient route optimization, and real-time monitoring, and also resulting in reducing cost and thus improving the returns on investments. This visionary incorporation of AI-powered supply chain management and logistics not only streamlines processes but also promises a remarkable transformation of organizational performance as a whole.
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Ulle et al. (2024) studied this question.