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The authors document the development and deployment of technology that serves to enhance healthcare communications, efficiency, and patient safety at an 881-bed, level 2 trauma center. This technology includes a patient-centric call process using real-time, rules-based task assignments and tracking software that guides personalized and timely response to the individual patient' needs and allows the mining of data for outcome analysis.
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Prince et al. (2007) studied this question.
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