A Patient Satisfaction Questionnaire was developed using factor analytic techniques. The 19-item questionnaire uses a five-point Likert scale, has a coefficient alpha of .972, and consists of three factors. Validity was assessed using correlations with specific criterion items.
No takes yet. Share an insight, caveat, or question.
A. David Mangelsdorff (1979) studied this question.
Synapse has enriched 5 related papers. Consider them for comparative context: