Exploring South Africans' preferences for government communications

Effective communication between government and citizens is a key component of democracy. Given the differentiated access to communication channels, the diversity of the South African population, and the increasing importance of information and communication technologies, how can the government better reach out to citizens? Elmé Vivier, Diana Sanchez Betancourt, Dineo Seabe and Marie Wentzel provide insights into the opportunities to improve communication between local government and citizens.