Managing Intellectual Capital: The Work with the Navigator in the Skandia Group

In 1994, the Skandia Group was one of the first companies noted for their work with their intellectual capital. The present article is a case study of how their work has developed since then. It is mainly based on interviews with business controllers at Skandia AFS and on written material produced by the Skandia Group. The study shows that great efforts are currently being made at Skandia to replace the budget process with rolling forecasts and the Skandia Navigator. To support the organisation in this process, the Dolphin Navigator System, which is an Intranet‐based support system, is being developed and implemented. Opportunities and risks with this type of computer‐based support systems are identified.