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Abstract A company's customer service is very important to its success. It can help boost revenue and retain customers. As digital technology has increased the demand for 24-hour support, businesses are now turning to AI chatbots to provide better and more personalized service. Artificial intelligence (AI) chatbots can help businesses improve the customer experience and reduce the workload of their customer service agents. The paper presents the development and implementation of a chatbot utilizing NLP and AI techniques. It aims to provide efficient and personalized responses to customers' inquiries. The research process involved gathering and analyzing data, developing the chatbot's framework, and carrying out the study. Its architecture and framework were built with the help of NLP and AI. This feature allows the chatbot to respond to users' natural language queries. Its features were also designed to help customers navigate through various tasks and provide recommendations. The chatbot was well-received by its users and was able to provide effective and efficient customer service. The findings of the study indicate that the potential of AI and NLP in enhancing the experience of customers is immense.
Aditya Harbola (Fri,) studied this question.