One of the main challenges to face concerning the safe utilization of new technologies in complex systems concerns the level of trust the operators have in the system. Danger exists when the operators have a low level of trust in it, as well as it also exists when they overtrust the system. This paper presents an extensive review of theoretical, empirical, and experimental studies on trust in systems. Its goal is to help system designers by proposing a set of design rules and guidelines on how to support appropriate trust tuning in new decision aid systems.
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Atoyan et al. (2006) studied this question.