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Contemporarily, artificial intelligence (AI) has been widely adopted in business practices. Amazon, as one of the leaders in this field, has applied such technology into the camera surveillance to monitor its delivery drivers. Although it brings about numerous benefits including but not limited to transportation safety guarantee and delivery effectiveness, it also initiates huge controversies with respect to the privacy issues and ethical concerns. In this case, this study analyses the pros and cons of AI application in the workplace. Based on the analysis, we put forward several recommendations to help the organization to reach a win-win situation for both employers and employees. This study would contribute to the theoretical domain of business ethics pertaining AI and practically shed light on enhancing employee satisfaction while ensuring the benefits of emergent technologies.
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Bao et al. (2022) studied this question.