Answers are grounded in this paper and cite their sources.
Integrating CSCW systems to organisations is highly complex. This paper examines the co-evolution process involved in tailoring a CSCW system to fit in with the current organisational structure, whilst concurrently adapting the working practices to enable the system to support collaboration. A study is presented which analyses the various obstacles and inequities that ensue when a multi-user system is implemented in a company. To facilitate the management and resolution of the emergent problems, a preliminary conceptual framework is outlined. Finally, a case is presented for involving intermediaries in helping companies customise CSCW systems and adapt their work practices.
No takes yet. Share an insight, caveat, or question.
Yvonne Rogers (1994) studied this question.