Automatic scoring enhances content visibility in online discussion forums, implying better user access to knowledge.
Online discussions forums, known as forums for short, are conversational social cyberspaces constituting rich repositories of content and an important source of collaborative knowledge. However, most of this knowledge is buried inside the forum infrastructure and its extraction is both complex and difficult. The ability to automatically rate postings in online discussion forums, based on the value of their contribution, enhances the ability of users to find knowledge within this content. Several key online discussion forums have utilized collaborative intelligence to rate the value of postings made by users. However, a large percentage of posts go unattended and hence lack appropriate rating.
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Wanas et al. (2008) studied this question.
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