Generalized mass ordering degeneracy in neutrino oscillation experiments

We consider the impact of neutral-current (NC) nonstandard neutrino interactions (NSI) on the determination of the neutrino mass ordering. We show that in the presence of NSI there is an exact degeneracy which makes it impossible to determine the neutrino mass ordering and the octant of the solar mixing angle θ₁₂ at oscillation experiments. The degeneracy holds at the probability level and for arbitrary matter density profiles, and hence solar, atmospheric, reactor, and accelerator neutrino experiments are affected simultaneously. The degeneracy requires order-1 corrections from NSI to the NC electron neutrino-quark interaction and can be tested in electron neutrino NC scattering experiments.