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We describe our use of contradictions, a concept central to activity theory, to derive requirements on a new technical system to support an administrative system. Contradictions are identified by disturbances in the free operation of workplace activities and can be used as the basis for the participative design of a new system. We conclude that contradictions are both conceptually valuable in understanding the design of systems and are of considerable practical use.
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Turner et al. (2001) studied this question.
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