Which type of emotional labour leads to burnout?

Many studies have been conducted on the antecedents, consequences, conceptual framework, and measurement of emotional labor, which have been examined in h emotional labor focus on the effect of emotional labor on organizational performance and employees' attitudes and behaviors towards work. Although many studies examine employees' attitudes and behaviors toward work, different findings have been obtained about how which type of emotional labor (surface acting, deep acting, and naturally felt emotions) affects employees' attitudes toward work. For this reason, in this study, the effect of emotional labor types on burnout was examined with the participation of service sector employees (N = 306). According to the findings, it has been determined that surface acting has a role in increasing employee burnout, while deep acting and naturally felt emotions reduce burnout. The findings show that examining and evaluating emotional labor according to types rather than generalizing the concept of emotional labor as a whole will serve more comprehensive and healthy inferences.