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Purpose: This study investigates the potential effectiveness of an end-of-life care volunteer online self-learning platform and factors influencing volunteers’ satisfaction. Method: Participants completed an online questionnaire before and after the training modules; 173 of the 274 initial respondents completed the post-training assessment. We used a paired samples t -test to assess the potential effectiveness of the online learning intervention and employed partial least squares structural equation modelling to examine associations between the predictors and online learning satisfaction. Results: Findings revealed a significant improvement in learning scores post-training. Key factors associated with online learning satisfaction included perceived usefulness, course quality, and learning flexibility. The study underscores the importance of tailored content and flexible schedules in enhancing end-of-life care volunteer training. Discussion: The findings validate the Technology Acceptance Model integrated with the User Satisfaction Model, highlighting the critical role of perceived usefulness, course quality, and flexibility in achieving online learning satisfaction.
Lin et al. (Tue,) studied this question.