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February 17, 2006European Journal of Work and Organizational Psychology

On the positive and negative effects of emotion work in organizations

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Authors

DZDieter ZapfGoethe University FrankfurtMHMelanie HolzGoethe University Frankfurt

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Zapf et al. (2006) studied this question.

synapsesocial.com/papers/6a16fb1db13aec50ea6bb655https://doi.org/10.1080/13594320500412199
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Also Consider

Synapse has enriched 2 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2003 · 2,040 citations
  2. 2SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.2001 · 1,328 citations