Demonstrates that design thinking enhances success in organizational change, suggesting a flexible approach for effective adaptation.
There are many types of organization change and development (OC&D) approaches, from John Kotter's Leading Change methodology to Robert Schaffer's Rapid Results technique. No matter which you use, success depends on how well it can be adapted to the situation at hand. At Hewlett‐Packard, design thinking turned out to be the glue that held everything together.
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Sato et al. (2010) studied this question.
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