Coping and the job demands-control-support model: An exploratory study

The job demands-control-support model indicates job control and social support enhance coping with job demands. This proposition was tested, using a heterogeneous sample of 272 full-time workers. The results indicated a series of complex interactions among demands, control, support, and coping on psychological well-being. Overall, control and support appeared to increase the effectiveness of problem-focused coping and emotion-focused coping up to a threshold depending on job demands. The results indicate that beyond this threshold, these forms of coping become less effective. Control appeared to enhance moderate levels of appraisal and cognitive escape-focused coping, but not high levels of appraisal or cognitive escape-focused coping. Social support appeared to enhance high levels of appraisal-focused coping. The results indicate that including coping in empirical tests of the job demands-control-support model enhances its explanatory and predictive power.