An Instrument to Measure the ‘Degree of Professionalism’ in a Professional Service

Professional services have received considerable attention. This article describes a scale to measure the degree of professionalism of both a profession and an individual pro- fessional and use of the scale to differentiate between two sub-groups of the medical profession: general practitioners and medical specialists. As expected, medical specialists were found to be more professional. Possible managerial uses of the scale are discussed.