Answers are grounded in this paper and cite their sources.
A new measure of organizational success in dealing with product-harm caused crises is developed. The measure is applied to a hypothetical crisis through the use of scenarios. Important factors during a product-harm crisis are identified and sixteen combinations of those factors' levels are analyzed. Suggestions are then made regarding a troubled organization's appropriate response to the crisis.
No takes yet. Share an insight, caveat, or question.
George J. Siomkos (1989) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: