Needs assessment reveals program adjustments and recruitment strategies in new clientele, suggesting improved engagement.
Focus groups are useful for identifying needs and constraints that might be missed through other methods of assessment. Potential programs for new clientele can be revised before expensive mistakes are made. The focus of existing programs can be re-directed. Recruitment strategies may be adjusted to better meet the interests of potential volunteers.
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Julia A. Gamon (1992) studied this question.
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