Self-study approach enhances agent knowledge and resource use in community outreach, implying effective training.
A self-study provided an alternative agent in-service format while updating county reference materials. Agents enrolled received a current reference text and two mailings of case studies or assignments designed to enhance knowledge of and use of the reference. The first mailing indicated pages to find answers/information to complete the assignments as well as to familiarize agents with the reference. The self-study approach was evaluated as an effective format in terms of agent training and resource allocation. Participants reported use of reference to help clientele and to enhance current knowledge of topics covered.
No takes yet. Share an insight, caveat, or question.
Smith et al. (1997) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: