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Highlights key information sources for field staff, indicating the role of support systems in their effectiveness.
Results of this study underscore the continuing importance of a strong internal support system for field staff, including close linkages with subject-matter specialists. The top three information sources were Extension publications, Extension specialists, and personnel files. As advisers gained experience and contacts, they tended to use oral information sources increasingly often and continued to use written sources extensively.
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Shih et al. (1991) studied this question.
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