Learning From Incidents to Improve Services: Kenyan Victims’ Reaction to a Migrant Labour Scam in Thailand

Incidents that occur at workplace can serve as sources of unique knowledge from which organizations can derive information that can be insightful when drawing lessons on how to improve the functions, structures, or services of the organizations. In May 2015, a human trafficking and migrant labor syndicate was uncovered in Bangkok. Victims were Kenyans who had been lured into the scam, while seeking job opportunities abroad. This is a qualitative case study which describes and interprets Kenyan victims’ reaction to a migrant labor scam in Thailand.