The Digitalisation Policies as the Leverage for Museum Sectors' Service Provision: An Analysis of South Korean National Strategies and Public Expenditure

Digital technology utilisation within the public sector has been discussed for its effective and efficient functions in public service provision. Museum sectors have also applied various digital technologies, such as the Information and Communication Technology (ICT), to provide better public experiences and to improve public value and quality services. This study examines South Korea's national strategies and public expenditures for cultural institutions’ digitalisation, analysing the implementation of policies and the influence of societal factors, such as the pandemic, on digital content development. The paper analyses policy implementations dating back to 2005 to determine how the policy attentions have been formulated within the museum sectors’ digital transformation and how the museum has provided its digital content since 2021. This empirical research aims to examine the impact of digital innovation policies on the digital transformation of cultural institutions with a specific focus on public service provision.