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Perspective paper reveals key usability barriers and conversational design challenges in older adults, highlighting critical research gaps in voice assistant adoption.
Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.
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Sayago et al. (2019) studied this question.
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