Coming to Content Management: Inventing Infrastructure for Organizational Knowledge Work

Two project profiles depict content management as inquiry-driven practice. The first profile reflects on a project for a national professional organization that began with a deceptively simple request to improve the organization's website, but ended with recommendations that ran to the very core mission of the organization. The second profile focuses on an organization's current authoring practices and tools in order to prepare for a significant change: allowing users to develop and organize content. Notes 1The list also sweeps up a lot of field knowledge in a compressed format. In making this list, we especially acknowledge the work of CitationAlbers (2000), CitationApplen (2002), CitationCarter (2003), CitationClark (2002), CitationPullman (2005), Rockley (2001; 2003), and Sapienza (2002; 2004; 2007).