Applying Six Sigma and DMAIC to Diversity Initiatives

Janice L. Dreachslin, Ph.D., professor of health policy and administration, and professor in charge, Biotechnology and Health Industry Management, Penn State Great Valley, School of Graduate Professional Studies, Malvern, Pennsylvania, and Peggy D. Lee, Ph.D., assistant professor of management, Penn State Great Valley, School of Graduate Professional Studies For more information on the concepts in this column, please contact Dr. Dreachslin at email protected.