What question did this study set out to answer?

This analysis aims to explore the reasons behind the rising satisfaction with the NHS despite overall unhappiness.

May 30, 2026BMJ1 citations

Satisfaction with the NHS is rising—so why are people still so unhappy with it?

MDMark DayanNuffield Trust BTBea (Beatrice Elizabeth) TaylorNuffield Trust

Key Points

This analysis aims to explore the reasons behind the rising satisfaction with the NHS despite overall unhappiness.
Analysis of the British Social Attitudes survey data
Assessment of historical satisfaction trends over decades
Comparison of current perceptions with previous decades
Satisfaction levels have improved but remain historically low
Public perception varies significantly by demographic factors
Underlying dissatisfaction persists despite recent positive changes

Abstract

Improved public perception of the NHS has been lauded by former health secretary Wes Streeting, yet after a historic drop it remains lower than in any previous decade. Analysis of the British Social Attitudes survey gives some clues as to the factors driving these results, find Mark Dayan and Bea Taylor

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