Driving Digital Transformation in Financial Services

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A new digital platform is transforming the way customers insure their treasured possessions in the financial services sector. Novelty: ClaimNovelty.METHODOLOGICAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

Grant Powell

doi:10.1093/itnow/bwag055

January 1, 2026ITNOW

Driving Digital Transformation in Financial Services

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Key Points

The aim is to explore how a digital platform changes customer interaction with insurance services.
Conducted an interview with Lauren Dally, Technology Director at Everywhen.
Discussed the features of the new digital platform.
Examined the impact on customer engagement and satisfaction.
The digital platform significantly improves the customer experience in insurance.
Customers can now insure their valuables more efficiently.
The new technology streamlines the insurance process, making it user-friendly.

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Implication

Interview explores how a digital platform enhances customer insurance experiences in financial services, indicating significant advancements.

Abstract

Grant Powell MBCS talks to Lauren Dally, Technology Director at Everywhen, to find out how a new digital platform is transforming the way customers insure the things they treasure most.

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Grant Powell (2026) studied this question.

synapsesocial.com/papers/6a1a82a00307b785094343e6 https://doi.org/10.1093/itnow/bwag055

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Driving Digital Transformation in Financial Services

Key Points

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Implication

Abstract

Discussion

Cite This Study

Driving Digital Transformation in Financial Services

Key Points

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Implication

Abstract

Discussion

Cite This Study

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