Improving Public Bus Services in Irbid City: Assessing User Satisfaction and Urban Mobility Challenges. A Pathway to Sustainable Improvement

Public transportation plays a crucial role in urban mobility and living conditions.In Irbid city, assessing the quality of bus services is essential to improve service delivery and meet public access needs.The study used an online survey to measure public satisfaction with the transit system.Respondents rated various aspects of bus services using a Five-point Likert scale.The data was analyzed with SPSS to identify areas requiring improvement.The analysis focused on identifying key elements of the bus service that need improvement.Over half of the respondents found the current bus services unsatisfactory.Key issues included uncomfortable bus interiors and seating, poorly maintained bus stops, inadequate information at stops, infrequent bus services, and poor timing accuracy.These issues collectively contributed to a negative perception of the public transport system.The study underscores the need for qualitative improvements in the bus services within Irbid city, enhanced bus stop infrastructure, and more reliable schedules.These insights can guide policymakers and bus operators in designing and implementing an effective, user-focused, and sustainable public transportation system.The study's findings are also applicable to other developing cities aiming to improve urban mobility and public transit services.