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The purpose of the study was to explore and develop a deeper understanding of the quality dimensions of Web-based adult education. Adult educators were asked to rate their organizations with respect to each of the quality indicator items in a forty-one-question survey instrument. Exploratory factor analysis was utilized to identify a six-factor solution that captured 65% of the variance observed in the forty-one variables. The six-factor solution for dimensions of program quality were quality of instruction, quality of administrative recognition, quality of advisement, quality of technical support, quality of advance information, and quality of course evaluation.
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Harroff et al. (2006) studied this question.
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