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February 1, 1996Organization Science

A Funny Thing Happened! The Management of Consumer Emotions in Service Encounters

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Authors

KLKaren LockeWilliam & Mary

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Karen Locke (1996) studied this question.

synapsesocial.com/papers/6a1b47aa0ea968f653abafdbhttps://doi.org/10.1287/orsc.7.1.40
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Also Consider

Synapse has enriched 2 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Presentation of Self in Everyday Life.1956 · 26,070 citations
  2. 2Maintenance and Discontinuity of Coping Mechanisms in an Intensive Care Unit1973 · 41 citations