Contemporary societies face increasing climate, health, and humanitarian emergencies demanding rapid coordinated responses. Design plays a crucial role in immediate response, prevention and reconstruction. Yet, designers lack shared operational frameworks to translate resilience principles into practice. This study adopts a constructivist Grounded Theory approach to model how scientific knowledge and local know-how become coordinated action. Through open, axial, and selective coding plus comparative memos, we derive a five-stage process model — Know–Communicate–Decide–Act– Learn (K–C–D–A–L) — and a communication pipeline — Visibility–Comprehension–Action (V–C–A) — linking information architecture, validated symbols, and executable procedures under degraded conditions. Findings highlight the centrality of validated information design, coordinated governance, and adaptable technological and logistical solutions in accelerating decision-making and sustaining service continuity under disruption. Operational outputs — including a deployable canvas, symbol libraries, and offline-first kits — can enhance usability, inclusivity, and resilience. The contribution bridges theory and practice through an interdisciplinary framework, empowering designers and communities to act decisively in emergency contexts.
Buffagni et al. (Wed,) studied this question.
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