What does this research mean for the field?

Police social media communication with socially disadvantaged neighborhoods is characterized by equity-equality tensions driven by an institutional pull toward equality, officers' attempts to pursue equity, and residents' dissonance with received treatments. Novelty: ClaimNovelty.NOVEL_FINDING. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

The aim is to explore how equity and equality principles affect police communication on social media with socially disadvantaged neighborhoods.

May 31, 2026Information Systems JournalOpen Access

Equity–Equality Tensions in Police Social Media Communication With Socially Disadvantaged Neighbourhoods: The Case of Instagram

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The aim is to explore how equity and equality principles affect police communication on social media with socially disadvantaged neighborhoods.
Utilized Instagram-related data for analysis
Applied computational theory construction
Informed by institutional theory and digital technologies framework
Identified three forces influencing equity-equality tensions: institutional pull for equality, police officers' push against equality, and residents' push against received equity treatments.
Highlighted a conflict between organizational equality commitments and officers' equity pursuits.
Proposed a framework to better understand equity-equality tensions in social media communication.

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Implication

Examines communication tensions between equity and equality in police social media interactions with disadvantaged neighborhoods, suggesting alignment is crucial.

Cite This Study

Lindström et al. (2026) studied this question.

synapsesocial.com/papers/6a1bd12d5783ba022b6fcc6b https://doi.org/10.1111/isj.70048

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Implication

Examines communication tensions between equity and equality in police social media interactions with disadvantaged neighborhoods, suggesting alignment is crucial.

Equity–Equality Tensions in Police Social Media Communication With Socially Disadvantaged Neighbourhoods: The Case of Instagram

Key Points

Discussion

Implication

Cite This Study

Equity–Equality Tensions in Police Social Media Communication With Socially Disadvantaged Neighbourhoods: The Case of Instagram

Key Points

Discussion

Implication

Cite This Study

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