Total Quality Management in Research and Development

Quality in research and development (R&D) work has become increasingly important as companies commit themselves to quality improvement programmes in all areas of their activity. Quality improvement forms an important part of their competitive strategy. Quality management systems have been successfuly designed and implemented for manufacturing and service functions; but so far the quality principles and systems have been difficult to translate to the R&D function. Looks at the challenge of effective implementation of quality management and total quality principles in R&D. Discusses quality concepts, terms, systems and critical factors for successful implementation. Uses brief case histories to highlight particular approaches to implementation. Finally, introduces a new, versatile method for evaluating the capabilities of an R&D organization in terms of total quality management. It is presented in the form of a case study showing its use in a large R&D laboratory of a major multinational corporation.