Governments Should Play Games

Background.Gamification is concerned with the utilization of motivational affordances that create value-adding experience in the design of services. It has many applications in different fields and has been shown to be a good design methodology to influence motivation and behavioral change. Civic engagement and its online platforms could benefit from gamification, as these areas suffer from low engagement levels, thus defeating the purpose for which they are created. Purpose. There is a lack of understanding of how civic engagement platforms should be gamified to sustain active engagement and assist in community building, while also fulfilling their operational objectives. This article aims to provide a theoretical framework and guidelines for the gamification of civic engagement platforms. Contribution. A theoretical framework for the gamification of civic engagement platforms is presented, drawing upon self-determination theory and democratic deliberation theory. Through this work, we also identify future research directions and highlight the need for research on related subjects.