Development of a Digitalization Maturity Model for the Manufacturing Sector

An Industry 4.0 framework, showing every possible action towards the complete digitalization of a company both considering strategic and technological aspects, is proposed. The state of the art analysis and re-elaboration allows to coherently integrating many valuable but scattered and narrow contributions into a holistic view covering the following dimensions: value drivers, levers of action, processes and enabling technologies. Based on this framework the consequences of digitalization in shaping a new working environment are analyzed focusing on workforce impact, looking at the modification of both performed tasks and required competences as well as to more generic social consequences (job satisfaction, work-life balance, new forms of employment). To support the application of the proposed roadmap a Digitalization Maturity Model is developed to assess the state of a company journey towards Industry 4.0 considering the following dimensions: Strategy, Processes, Technologies, Products & Services and People.