An electronic government model based on case study approach

E-governance is more than just a government website on the internet. The paper clearly focuses on the benefits of e-governance, what can governments do to make it work, the solutions to development and implementation issues that often require changes to government processes, e.g. by decentralisation. Objectives are generally to improve efficiency and effectiveness and to save costs. The driving force can also be public demand for online services and information that increase democratic participation, accountability, transparency, and the quality and speed of services. The methodology is based on the real case based approach towards introducing the new model of e-government.