Answers are grounded in this paper and cite their sources.
This paper examines the effectiveness of various business process improvement and benchmarking methodologies described in the literature and reported by survey respondents. As a result of this “benchmarking study” a new and potentially improved business process improvement methodology is developed.
No takes yet. Share an insight, caveat, or question.
Barry Povey (1998) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: