Continuous improvement is no longer sufficient to meet customer expectations. The need is for a radical change in the way we work. Business process re‐engineering (BPR) can help organizations make that change. Defines BPR, traces its evolution, and explains how to use the elements of BPR to achieve effective transformation. Emphasizes that BPR is complementary to TQM, not an alternative to it.
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John A. MacDonald (1995) studied this question.
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