Knowledge management (KM) is a popular concept among many disciplines in higher education institutions and has gained popularity since its discovery (Kimile & Bulitia, 2020).The management of knowledge provides the basis for others to get something to learn from and possibly develop and add new insights to it or build upon available knowledge.This is done to ensure the appropriate storing and easy access to the knowledge base in order to maximize efficiency and increase productivity while putting in efforts to retain every information or knowledge in the organization (Bhusry et al., 2012).Higher education institutions (HEIs) create and apply knowledge during their processes and activities.A competitive edge over others depends largely on the quality of KM that organizations are able to apply to their operations.KM plays an important role in the improvement of organizational competitive advantage through sharing of best practices, achieving better decision making, faster response to key institutional issues and improved people skills.To ensure continuity and effective management of an organization, strategies or actions should be taken towards knowledge creation and knowledge retention.A successful knowledge management strategy can be implemented and achieved if organizations or institutions understand the roles and functions of knowledge.The proper implementation ensures good outcome and provide the ultimate result in organizations (Ngoc-Tan & Gregar, 2018).What happens to knowledge management when the knowledge holder leaves the organization?
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Bourdoukani et al. (2024) studied this question.
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