Winning score: how to design and implement organizational scorecards

Introduction PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS * Mission: Figuring Out Who You Are* Values: Defining What You Stand For* Metrics: Selecting the Right Operational Performance Measures* Targets: Setting Goals and Objectives to Track Progress PART 2: DEVELOPING STRATEGIC METRICS AND PLANS * Gauges: Developing a Performance Index* Vision: Deciding What You Want to Become* Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats* Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors* Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors* Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets PART 3: IMPLEMENTING THE SCORECARD * Instrumentation: Designing Data-Collection Strategies * Dashboard Design: Systems for Communicating Performance Data * Integration: Linking Your Scorecard to Other Organizational Systems* Planning: Developing a Project Plan for a Balanced Scorecard Initiative Appendices: Balanced Scorecard Case Studies A. Manufacturing Organization B. Service Organization C. Support Organization D.