Social Control in the Digital Transformation of Society: A Case Study of the Chinese Social Credit System

The Chinese social credit system (SCS) is a digital sociotechnical credit system that rewards and sanctions the economic and social behaviors of individuals and companies. This article uses classic social-control theories—the shaming theory and the labeling theory—to analyze the SCS, thereby contributing to a better understanding of the Chinese social-control approach to the digital transformation of society. Our research relies not only on government documents and media reports, but also on first-hand data collected from in-depth interviews conducted in China. We found that the perceived effectiveness of the shaming and labeling mechanisms is enhanced by the design of the SCS framework and the assistance of digital technology but weakened by a lack of transparency and questionable justification criteria, as well as privacy and fairness concerns.