The Role of the Performance Measurement Systems on Business Process Reengineering: An Empirical Study of Turkish Small and Medium Scaled Manufacturing Firms

Today, companies have begun to adopt more flexible structures to adapt to the rapidly changing environment. From the beginning of the 1990's, companies have needed radical changes to their organizational structures, especially their process methods. Companies need more flexible and faster organizational structures to respond effectively to their customers' growing variety of needs. This new concept of process reengineering has become an appealing alternative for companies.